{"id":9,"date":"2025-12-16T13:51:51","date_gmt":"2025-12-16T18:51:51","guid":{"rendered":"http:\/\/usygo.com\/?page_id=9"},"modified":"2026-04-14T14:51:54","modified_gmt":"2026-04-14T18:51:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/usygo.com\/fr\/refund_returns\/","title":{"rendered":"Returns &amp; refunds Policy"},"content":{"rendered":"<p>At&nbsp;<strong>USYGO<\/strong>, each product is custom-printed just for you. We aim for 100% satisfaction, so please review our policy below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Damaged or Defective Items<\/strong><\/h2>\n\n\n\n<p>If your item arrives damaged, has a printing defect, or if you received the wrong item\/size due to our error, we will provide a&nbsp;<strong>replacement or full refund<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Action required:<\/strong>&nbsp;Contact us at&nbsp;<strong>contact@usygo.com<\/strong>&nbsp;within&nbsp;<strong>30 days<\/strong>&nbsp;of delivery.<\/li>\n\n\n\n<li><strong>Evidence:<\/strong>&nbsp;Please include clear photos of the issue and your order number.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Returns &amp; Change of Mind<\/strong><\/h2>\n\n\n\n<p>We want you to love your purchase. If you change your mind or wish to return an item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Return Window:<\/strong>&nbsp;You have&nbsp;<strong>30 days<\/strong>&nbsp;from the date of delivery to request a return.<\/li>\n\n\n\n<li><strong>Condition:<\/strong>&nbsp;Items must be unworn, unwashed, and in their original packaging.<\/li>\n\n\n\n<li><strong>Return Shipping:<\/strong>&nbsp;Customers are responsible for the&nbsp;<strong>return shipping costs<\/strong>.<\/li>\n\n\n\n<li><strong>Exclusions:<\/strong>&nbsp;We cannot accept returns for items that show signs of wear or improper care.<\/li>\n\n\n\n<li>Because our products are made-to-order, returns for change of mind may be subject to approval.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. How to Start a Return<\/strong><\/h2>\n\n\n\n<p>To initiate a return or refund, email us at&nbsp;<strong><a href=\"mailto:contact@usygo.com\" target=\"_blank\" rel=\"noopener\" title=\"\">contact@usygo.com<\/a><\/strong>. We will provide you with the return shipping address and instructions.&nbsp;<strong>Please do not send items back to the manufacturer without contacting us first.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Refunds<\/h2>\n\n\n\n<p>Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Method:<\/strong>&nbsp;Approved refunds are processed back to your original payment method.<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong>&nbsp;Please allow 5\u201310 business days for the credit to appear on your statement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Address Errors &amp; Sizing<\/strong><\/h2>\n\n\n\n<p><strong>Sizing:<\/strong>&nbsp;Please consult our&nbsp;<strong><a href=\"https:\/\/usygo.com\/fr\/size-chart\/\" title=\"\">Size Charts<\/a><\/strong>&nbsp;before ordering. Since products are made to order, exchanges for incorrect size selection may incur a restocking or reshipping fee.<\/p>\n\n\n\n<p><strong>Incorrect Address:<\/strong>&nbsp;USYGO is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us, reshipping fees will apply.<\/p>\n\n\n\n<p><em>For shipping timelines and delivery details, please refer to our&nbsp;<strong><a href=\"https:\/\/usygo.com\/fr\/shipping-policy\/\" title=\"\">Shipping Policy<\/a><\/strong>.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>For any questions, our team is here to help:<\/p>\n\n\n\n<p>Email: <a href=\"mailto:contact@usygo.com\" target=\"_blank\" rel=\"noopener\" title=\"\">contact@usygo.com<\/a><br>Phone: <a href=\"tel:+15144479479\" title=\"\">(514) 447-9479<\/a><br><strong>Business Address:<\/strong><br>USYGO<br>1169 Rue Pierre-Quenneville<br>Laval, QC, H7L 5P1, Canada<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At&nbsp;USYGO, each product is custom-printed just for you. We aim for 100% satisfaction, so please review our policy below. 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"digimak@outlook.com","author_link":"https:\/\/usygo.com\/fr\/author\/digimakoutlook-com\/"},"uagb_comment_info":0,"uagb_excerpt":"At&nbsp;USYGO, each product is custom-printed just for you. We aim for 100% satisfaction, so please review our policy below. 1. [&hellip;]","_links":{"self":[{"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":35,"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3913,"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions\/3913"}],"wp:attachment":[{"href":"https:\/\/usygo.com\/fr\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}