At USYGO, every item is custom-printed specifically for you. We aim for 100% satisfaction, and we want you to be thrilled with your purchase.
1. Damaged or Defective Items
If your item arrives damaged, has a printing defect, or if you received the wrong item/size due to our error, we will provide a replacement or a full refund.
- Action required: Contact us at contact@usygo.com within 30 days of delivery.
- Evidence: Please include your order number and clear photos showing the issue.
- Cost: For defective or incorrect items, we cover all costs for replacements or refunds. No return of the defective item is required in most cases.
2. Returns & Change of Mind
If you change your mind or wish to return an item for a different reason:
- Return Window: You have 30 days from the delivery date to request a return.
- Condition: Items must be unworn, unwashed, and in their original packaging.
- Return Shipping Costs: For “change of mind” returns, the customer is responsible for the actual cost of return shipping.
- Restocking Fee: We do not charge any restocking fees.
3. How to Start a Return
To initiate a return, please email us at contact@usygo.com.
- Please send your returns to our office at: USYGO 1169 Rue Pierre-Quenneville Laval Quebec H7L 5P1 Canada.
- Important: Please do not send items back to the print provider or manufacturer without contacting us first.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds are processed back to your original payment method.
- Processing Time: Please allow 5–10 business days for the credit to appear on your statement.
5. Sizing & Address Errors
- Sizing: Since each product is made-to-order, we offer a 30-day exchange window for sizing errors. Customers are responsible for return shipping, but no restocking fees apply.
- Incorrect Address: USYGO is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us, reshipping fees will apply to send it again.
Contact Us
For any questions regarding your order, our team is here to help:
Email: contact@usygo.com
Phone: (514) 447-9479
Business Address:
USYGO
1169 Rue Pierre-Quenneville
Laval Quebec H7L 5P1
Canada