At USYGO, each product is made to order to reduce waste and ensure quality. Because of this, our return and refund policy follows specific conditions outlined below.
Eligibility for Returns & Refunds
We only accept returns or offer refunds in the following cases:
- The item arrived damaged
- The item has a printing defect
- The wrong item or size was received due to a fulfillment error
If any of these issues occur, please contact us within 7 days of delivery with clear photos of the issue.
Non-Returnable Items
Because our products are made to order, we do not accept returns or refunds for:
- Incorrect size selection by the customer
- Change of mind or buyer’s remorse
- Minor variations in color or placement due to the printing process
- Items damaged due to normal wear and tear or misuse
Please make sure to carefully review product descriptions and size charts before placing your order.
How to Request a Refund or Replacement
To initiate a return or refund request, please contact us at:
Include the following information:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once your request is reviewed and approved, we will offer a replacement or refund, depending on the situation.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.
Lost or Returned Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipping fees may apply.
USYGO is not responsible for delays or losses caused by shipping carriers once the order has been shipped.
For shipping timelines and delivery details, please refer to our Shipping Policy.
Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to reach out: